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Policies for your stay

Review the main conditions before booking. Each accommodation page also shows its specific times and rules.

Booking and payment

Availability and the total are checked again when payment begins. The booking is confirmed only after payment approval, and confirmation is sent by email.

Cancellations

The applicable conditions are displayed before payment and are included with your booking confirmation. We do not make changes or collect payments outside official channels.

Arrival and departure

Each apartment publishes its check-in and check-out time. Once confirmed, you can complete online check-in and review your stay through the guest portal.

Privacy and security

Payments are processed through Recurrente; Stay At Peten does not store your card details. Booking information is used to manage your stay, invoicing, and transactional communications.

Conditions by apartment

Casas G&V 2

Check-in 15:00 · check-out 11:00 · up to 8 guests · Consulta disponibilidad y condiciones para mascotas antes de reservar.

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Casas G&V 1

Check-in 15:00 · check-out 11:00 · up to 8 guests · Consulta disponibilidad y condiciones para mascotas antes de reservar.

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Casas G&V Deluxe

Check-in 15:00 · check-out 11:00 · up to 8 guests · Consulta disponibilidad y condiciones para mascotas antes de reservar.

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Casa Victoria

Check-in 15:00 · check-out 11:00 · up to 8 guests · Consulta disponibilidad y condiciones para mascotas antes de reservar.

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Casa Jocabeth

Check-in 15:00 · check-out 11:00 · up to 8 guests · No son permitidas

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Casa Nefertati

Check-in 15:00 · check-out 11:00 · up to 9 guests

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Have a special situation? Talk to our team before booking.